Refunds and Returns
We want you to feel confident when shopping with Your Health Journey. If something isn’t quite right, we’re here to help.
Return Policy
If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Please note that we do not accept returns on opened personal health items or products marked as final sale.
How to Start a Return
To begin the return process, contact our support team at support@yourhealthjourney.com with the following details:
- Your full name
- Order number
- The item(s) you’d like to return
- Reason for return
Once your return is approved, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Late or missing refunds? Please check with your bank or credit card provider, as processing times may vary. If you still haven’t received your refund after 10 business days, contact us at support@yourhealthjourney.com.
Damaged or Incorrect Items
We stand behind the quality of our products. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right — either with a replacement or a full refund.
Exchanges
Need a different item or color? We currently do not offer direct exchanges. We recommend returning the original item and placing a new order.
Non-Returnable Items
Certain types of items are not eligible for return, including:
- Opened or used personal care items
- Gift cards
- Downloadable digital products
